Keep your SAP running optimally
Ensure your SAP system continues to run optimally while streamlining your maintenance processes and lowering your running costs. ITR believes ROI is realized during the support phase — and our Managed Services help maximize that value.
Maximize ROI in the support phase
With decades of technical and service expertise, ITR provides innovative solutions to enhance the efficiency of routine support and maintenance activities. We’ve developed a robust ramp-up methodology focused on a formal, trackable Knowledge Transfer Framework with an emphasis on documentation — so we can manage the smooth operation of the digital data network across your business.
Services that integrate seamlessly into your culture
People run your business — we keep their systems running
ITR maintains exceptional flexibility in onshore and offshore staffing models, allowing us to build strong processes around Transition and Delivery. Our hybrid model is anchored with one or more onshore resources onsite for first-hand interactions with end users, business process owners, IT team members, and client management — while the offshore delivery manager and executive team provide guidance and direction for a cost-effective, personalized solution.
Facing these challenges with IDocs?
Tedious monitoring and resolution of IDoc failures, user-unfriendly screens, authorization mismatches, lack of standardization for automated alerts, no mass maintenance, and all-or-nothing authorizations.
Meet the ITR IDoc Manager
ITR’s proprietary IDoc Management Tool simplifies and expedites the analysis and resolution of IDoc failures — a complete end-to-end monitoring and maintenance solution enabling business users to monitor EDI / IDoc communications without specialized technical training or deep SAP knowledge. Authorized users can:
- Spot problems easily, resolve issues swiftly, and spend less time monitoring while reducing transaction delays.
- Enable mass changes and updates to failed IDocs, streamlining reprocessing.
- Sort and prioritize IDocs by user-defined criteria — e.g. Sales Order IDocs by Customer Delivery Date.
Brands that trust us
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Get the ITR Advantage
Realize ROI with the right partnership. With a customer-for-life approach, we help you realize greater value from your SAP investments.
Experience Led & Outcome Focused
Harnessing greater value from your SAP investments
Transparent & Collaborative
Working cohesively to achieve the common goals
Proven & Trusted Delivery
Decades of expertise in SAP implementation and support services
Prioritizing Customer Satisfaction
Customizing SAP solutions to meet your business specifics
Remote or On-site
Offering multiple models to meet your business needs
Let ITR keep your SAP running smoothly.
Streamline support, lower running costs, and realize the full value of your SAP investment.