Director IT Applications Support & Delivery

Job Description

Position Title: Director IT Applications Support & Delivery

Fulltime with Client

Industry Vertical: Alternative Medicine

Location: 224 W. Hill St Chicago, IL

Remote Option: Hybrid (3 Days onsite in Chicago Office)

Job Description:

• Oversee and drive the strategic roadmap and end-to-end delivery of SAP projects and enhancements, ensuring alignment with enterprise business objectives and IT strategy.
• Provide executive oversight of SAP application support functions to ensure stable, secure, and responsive operations, including incident management, change requests, and service-level adherence.
• Lead planning, execution, and transition activities for major SAP programs such as S/4HANA migrations, global rollouts, cloud integrations, and adoption of SAP BTP.
• Act as a key liaison between business executives and SAP technical teams to translate strategic priorities into actionable solutions and support user adoption initiatives.
• Establish and enforce robust governance frameworks, including change control, release management, compliance protocols, and standardized support processes.

Required experience (e.g., years in SAP, specific modules, industry background)

• Bachelor’s degree in information systems, Engineering, Business Administration, or related field required; advanced degree (MBA or MS in Technology Management) preferred.
• Minimum 10 years of progressive IT experience, including at least 5 years in executive or senior leadership roles overseeing SAP delivery and support functions.
• Proven track record of leading SAP solution delivery and post-implementation support within mid-to-large global organizations.
• Deep functional and technical expertise in SAP platforms, including S/4HANA, and modules such as SD, MM, PP, FI/CO; experience with SAP Ariba, SuccessFactors, and BTP is a plus.
• Demonstrated experience leading direct and indirect teams comprising business analysts, IT engineers, and cross-functional stakeholders.
• PMP, SAP Activate, or equivalent project management certification required; ITIL certification strongly preferred.
• Exceptional communication, leadership, and vendor management skills, with executive presence and the ability to influence C-level stakeholders.

Benefit Package:

• Health insurance (medical/dental/vision)
• 401(k) or retirement plan
• PTO / vacation days
• Professional development or training budget
• Travel reimbursement (if applicable)
• Other perks (e.g., wellness programs, equipment stipend)

Thanks & Regards

Rajesh

rajesh@itresonance.com

M: 630 206 3320

IT Resonance, Inc.

Naperville, IL, USA