Job Details
Job Description
Position Title: Director IT Applications Support & Delivery
Fulltime with Client
Industry Vertical: Alternative Medicine
Location: 224 W. Hill St Chicago, IL
Remote Option: Hybrid (3 Days onsite in Chicago Office)
Job Description:
- Oversee and drive the strategic roadmap and end-to-end delivery of SAP projects and enhancements, ensuring alignment with enterprise business objectives and IT strategy.
- Provide executive oversight of SAP application support functions to ensure stable, secure, and responsive operations, including incident management, change requests, and service-level adherence.
- Lead planning, execution, and transition activities for major SAP programs such as S/4HANA migrations, global rollouts, cloud integrations, and adoption of SAP BTP.
- Act as a key liaison between business executives and SAP technical teams to translate strategic priorities into actionable solutions and support user adoption initiatives.
- Establish and enforce robust governance frameworks, including change control, release management, compliance protocols, and standardized support processes.
Required experience (e.g., years in SAP, specific modules, industry background)
- Bachelor’s degree in information systems, Engineering, Business Administration, or related field required; advanced degree (MBA or MS in Technology Management) preferred.
- Minimum 10 years of progressive IT experience, including at least 5 years in executive or senior leadership roles overseeing SAP delivery and support functions.
- Proven track record of leading SAP solution delivery and post-implementation support within mid-to-large global organizations.
- Deep functional and technical expertise in SAP platforms, including S/4HANA, and modules such as SD, MM, PP, FI/CO; experience with SAP Ariba, SuccessFactors, and BTP is a plus.
- Demonstrated experience leading direct and indirect teams comprising business analysts, IT engineers, and cross-functional stakeholders.
- PMP, SAP Activate, or equivalent project management certification required; ITIL certification strongly preferred.
- Exceptional communication, leadership, and vendor management skills, with executive presence and the ability to influence C-level stakeholders.
Benefit Package:
- Health insurance (medical/dental/vision)
- 401(k) or retirement plan
- PTO / vacation days
- Professional development or training budget
- Travel reimbursement (if applicable)
- Other perks (e.g., wellness programs, equipment stipend)
Thanks & Regards
Rajesh
rajesh@itresonance.com
M: 630 206 3320
IT Resonance, Inc.
Naperville, IL, USA
